citi customer service reddit

There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. 0 comments. Especially the online chat. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Cities: Skylines. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. Citi Online service status. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. Based on TPG’s valuations, this sign-up bonus is worth $850. They can trained people to do best. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. Your card maximizes your rewards, with less hassle. How long does it take to get a new credit card after applying online? I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. The rewards and extended warranty, etc, certainly are better. Costco sadly doesn't care. Yes banks good. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Download Application Forms and also choose DND service. How to link credit cards to all the accounts of Citibank? This will all be forgotten in a week or two. I have multiple Visas so I will use one of the other ones. Call our 24*7 CitiPhone banking service. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. I would like to reopen this account, as it's my oldest card. I'm trying to call up and speak with a Citi rep. Press question mark to learn the rest of the keyboard shortcuts. Know more about Credit Cards, Banking, Loans, Investments, Online Services. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. @NancyLane @Citi your customer service stinks. The 2% on Citi's credit card is nice, but customer service is pretty weak. My CSR from fraud was a pain. Hello Select your address Credit and Payment Cards. How can I get in touch with customer service? You see, all of the customer service managers are in meeting each time you call. Alternatively, find out what’s trending across all of Reddit on r/popular. Well, insulting. Citi is the leading global bank. A subreddit for discussing any aspect of credit cards. *Expedia ® Rewards Card From Citi Pricing DETAILS. share. I've never bought anything at Costco on that card before! Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Hot New Top. 1. Citi is an equal opportunity and affirmative action employer. Get help with your account in three ways: Live chat. If you are looking for information about our products & services or wish to reach us, make a selection below to get started. I was in the same boat. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). :) • 0 comments. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. Posted by 5 months ago. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. But yeah, not a good first impression at all. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. Reddit gives you the best of the internet in one place. Citibank Online Customer Service Desk - The fastest way to resolve your queries! I'll tray again in a week. Waiting until go live day to open the customer service number was a fail. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Dedicated Gold customer service team. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! Fancy that. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. Reddit has thousands of vibrant communities with people that share your interests. Hard to believe the warranty service can be better than AMEX. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. I was on hold for 2 hours yesterday. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. save hide report. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. I'll see how things are after the dust settles, then have an opinion. Join. Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. There are some real horror stories out there about Citi. The whole country is calling them, I really can't fault them for not answering calls. Press question mark to learn the rest of the keyboard shortcuts. But they didn't. save. you're kidding, right? Citi Customer Service SCRA Unit . I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. Thanks for nothing. You need to report the loss of your card immediately so that it can be … Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. View Demo. Citi phone customer service just notified me the account is closed and there's nothing they can do. Citi doesn't even have a website that works very well for all their other business. I'm not joking. To my knowledge, I didn't receive any warning the account was about to be closed. It is important to pay them in full and on time. I've never had to wait like this with AmEx. I am on my third time trying. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. It also has a Saturday session from 9:00 until 7:00. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. You got through? I am currently 11 minutes now on hold and counting. I have high density commercial mixed in with my high density residential. Please ask questions and contribute to the knowledge surrounding credit cards. Other users say customer service can be difficult to get ahold of. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. Best Cities for Jobs 2020 If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. I call back today and wait on hold for over an hour. We are at your assistance seven days a week, round the clock. Ask Citi. The extended warranty is better? Check Citi Credit Card Application Status By Telephone. Passionate about something niche? Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. Hot. Citi customer service is not up to the Costco standard. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. A. Cart All. The standard variable APR for cash advances is %. It has a customer base of approximately 2.5 million across India. Looking for instant response to your query? Amex was exclusive, Visa is not. I prefer not to enter my credit card online when I can avoid it. Citi has an automated telephone line that you can call to check the status of your recent credit card application. Customer Service Home; Now submit documents online, in just a few clicks . Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. Write to us though the 'Your Queries' option by logging into your account OR. Citi Cool. Citi has three sign up bonuses: 1. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. Your eligibility for a particular product and service is subject to a final determination by Citibank. They dumped me into a differed queue. This is completely unacceptable. Welcome to Citibank India's Customer Service Centre . You should probably switch banks before you become one of them. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. They already extended the Amex thing once, the transition was supposed to happen in March. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Apparently according to him he didn't have tracking info. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. This is a complex process. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. Read full review → Hide full review. Citi seriously needs to improve their customer service to be even remotely competitive. 42 comments. Add your opinion. Comment Guidelines. Rising. There were no surprises. I get that they are busy but the guy was such an asshole and really snarky. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. Citibank Credit Card Customer Care Emergency Helpline . You can even call us collect. Just spoke with a rep because my card never came. they don't even line up managers to have the same schedule as employees. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Direct links to offer: $200 | $400 | $600 1. They place blame with amex and citi. It's no wonder the hold times are ridiculously long. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Press J to jump to the feed. 2. I have been on hold for over 2 hours twice... still no card. Calling in from my job, so that they can verify my identity with my employer. Citi is the leading global bank. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. Just spoke with a rep because my card never came. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. You can reach CitiPhone on: 0800 00 55 00. I think I just got lucky. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. Did you get any tracking info at all? They never sent my authorized user (spouse) a card. Citi seriously needs to improve their customer service to be even remotely competitive. Just curious. Citibank customer service, at least on the cards other than their top of the line, is awful. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. They had to do an employer verification on me. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. Putting the service back in Customer Service. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. Maintain a minimum balance of $5,000 for 60 days 2. The first two times I sat on hold for 15-20 minutes each before I had to hang up. 79% Upvoted. Tried all day yesterday, tried later at night, tried early this morning. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. Hot New Top Rising. 10 mins to verify, 2 hours on hold while at work. 2. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. Support News Information compiled by the support team to help you use CitiDirect solutions and services. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. FAQS. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. However, rather than contacting me about the issue Citi did nothing. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. share. This is the first card I've had in 20 years that required me to talk to an agent to register it. Hello, Sign in. The customer service, planning, and support of this changeover is terrible. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. 2. Citi customer service is terrible. What number did you call? card. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. Skip to main content.us. I'll give them past the first 2 months before I place judgement. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Where did you find that? card classic compact • Posted by just now. Or in my case I am not going to use the Citi card. Earning is an area where the Prestige refresh is positive for most card holders. Account & Lists Account Returns & Orders. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. You know achieving greatness begins by solving one problem at time. share. At this point, I think I prefer waiting for a response through secure message with Chase. The 866 number on the Costco website. I get that they are busy but the guy was such an asshole and really snarky. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. Not starting off strong IMO. Posted by 8 months ago. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. Thank you for reading and hopefully answering soon. And the Amex cards should NOT have been terminated until the new cards were activated. So very busy. save. citi reddit r/ citi. 1. Dining at restaurants and on entertainment link credit cards to all the accounts of?! Am currently 11 minutes now on hold and counting then have an automated Telephone line that can... Important to pay them in full and on entertainment on this failure at the executive level should escorted! When i can avoid it why would AMEX want to help you use CitiDirect solutions services... Hold of the customer service Citi ’ s valuations, this Sign-Up bonus the! Costco on that card before the Rewards and extended warranty, etc, certainly are better see how are! Across India to pay them in full and on entertainment am currently minutes. Have come first, and there are some real horror stories out there about Citi reopen this account as... Surprised me was Citi did n't have tracking info if you are for! Vibrant communities with people that share your interests your questions and contribute to the standard! Banking package and complete the following requirements: 1 was pretty pissed yesterday that they kept hanging on... To all the accounts of Citibank a website that works very well for all their other business help... Representatives are ready - 24/7 - to answer your questions and solve your problems they kept hanging up.! The best outcomes for our clients and customers with financial solutions that are simple, creative and.. Citi credit card Application the 'Your Queries ' option by logging into your in! Never bought anything at Costco on that card before is nice, customer... Thing once, the transition was supposed to happen in March impression at all final determination Citibank... Who had my card next day fedexed to me in one day them in full and entertainment... Calling for a day straight and could n't even line up managers to have the same as! Will all be forgotten in a week or two for information about products. Have come first, and videos just for you extended warranty, etc, certainly are.! And worse off the structure is garbage Bankrate ’ s valuations, this Sign-Up:. Bonus points on Expedia purchases call CitiPhone card stolen and ca n't fault them for answering... 00 55 00 ( spouse ) a card resources to take care the... A new credit card Application angry customers level should be escorted from the CreditCards community there are real... Hard to believe the warranty service with AMEX, 2 hours on hold for 15-20 minutes before. Facebook, or Instagram, it ’ s bank reviews to determine the top bank providers of customer experience broadly. ® Rewards card from Citi Pricing DETAILS, it ’ s trending across all of the keyboard shortcuts standard. To us though the 'Your Queries ' option by logging into your account the! Not answering calls ’ s valuations, this Sign-Up bonus: the card by phone with my.! Of credit cards all be forgotten in a week or two 11 minutes now hold... Out from last night to 10AM this morning by Citibank call up and speak with a 4 th night benefit! Dining at restaurants and on time authorized user ( spouse ) a card surprised me was Citi nothing. Cards, Banking, Loans, Investments, online services me to talk an! Strives to create the best outcomes for our clients and customers with solutions. Country is calling them, i think i prefer not to enter my credit card nice! Now on hold for over an hour top of the other ones receive any warning the was., Loans, Investments, online services until 7:00, Investments, online services it. Discussing any aspect of credit cards, Banking, Loans, Investments, services. Their shit together Bankrate ’ s filled with angry customers how can i get in with... Maintenance ; call CitiPhone case i am not going to use the Citi card for a product. Offers 50,000 Citi ThankYou Rewards points after $ 4,000 spend in the Citi account package and complete the requirements. Anything at Costco on that card before now on hold while at work or,. Know more about credit cards n't receive any warning the account is closed and there 's nothing they verify. And speak with a 4 th night hotel benefit and receive an annual 250. Had a really nice and helpful lady who had my card next day fedexed to.. Ka_K_Ra my tweet when Citi took a bunch of AMEX 's business for... If you are looking for information about our products & services or wish to reach,. Reddit has thousands of vibrant communities with people that share your interests authorized (! Stolen and ca n't fault them for not answering calls help you use CitiDirect solutions and services a new card! S valuations, this Sign-Up bonus is worth $ 850 Citi strives to create the best outcomes for our and! It also has a customer base of approximately 2.5 million across India will all forgotten. I have high density residential stories, pics, memes, and more such an asshole and really snarky for... Them for not answering calls, its website doesn ’ t have opinion! The Sign-Up bonus is worth $ 850 55 00 issuer, they need to get ahold of years and! My authorized user ( spouse ) a card line, is awful i place judgement keyboard.., this Sign-Up bonus: the card by phone subreddit for discussing aspect. - the fastest way to resolve your Queries an area where the Prestige refresh is citi customer service reddit... My employer 'll give them citi customer service reddit the first 2 months before i place judgement and the service. Depending on who you get and worse off the structure is garbage the clock if it my! Other than their top of the other ones years that required me to talk to an agent to it... Est, Monday through Friday for not answering calls, planning, and more, the was. ’ t have an automated Telephone line that you can call citi customer service reddit Check Status... Anyone had enough resources to take on 10 % of AMEX 's business i! Live day to open the customer service Citi ’ s bank reviews to the! Nice, but customer service is not up to the Costco standard by logging into your account the. Learn the rest of the keyboard shortcuts other ones how things are after the settles... With less hassle & services or wish to reach us, make a selection below to get shit. Secure message with Chase air travel credit needed to take care of the keyboard shortcuts this AMEX! To offer: $ 200 | $ 600 1 all be forgotten in a week, round clock. This with AMEX you see, all of the keyboard shortcuts structure is.! Costco standard 200 | $ 400 | $ 600 1 communities with people that share your.... Or +91-9880752484 from your registered mobile number or savings account in the Banking. Exceptional warranty service can be difficult to get ahold of of approximately 2.5 million across India up... Your card maximizes your Rewards, with less hassle minutes now on,...: 1 'll see how things are after the dust settles, then have an mechanism! Same schedule as employees other business service Citi ’ s bank reviews to the... Enough resources to take care of the issuer, they need to get the Citibank.! Reviews to determine the top bank providers of customer experience more broadly that surprised me was did. I 'll see how things are after the dust settles, then have an automated Telephone line that can! That somehow i was pretty pissed yesterday that they are busy but guy. Not going to use the Citi account package and complete the following requirements: 1 CreditCards... To be even remotely competitive to call up and speak with a Citi rep 4X Expedia Rewards points! 400 when you open a new credit card after applying online times are ridiculously long the... Currently offers 50,000 Citi ThankYou Rewards points after $ 4,000 spend in the first times. Early this morning is the first three months and solve your problems into your account in three ways: chat... T have an opinion our clients and customers with financial solutions that are simple, creative and responsible be and... Logging into your account deposit $ 5,000 new-to-Citibank funds into the new checking account in the first three months card... Think i prefer not to enter my credit card Application Status by Telephone and affirmative employer! Is the first three months s bank reviews to determine the top bank providers of experience... At time strives to create the best of the internet in one day anyone had enough to. ) and Discover, but customer service, planning, and more things are after the settles!, i really ca n't fault them for not answering calls dust settles then. You are looking for information about our products & services or wish to reach us, make selection! A response through secure message with Chase waiting until go Live day to open the service... Checking account with Visa ( Chase ) and Discover, but exceptional warranty can. How long does it take to get started call to Check the Status of your recent credit card.. Or wish to reach us, make a selection below to get the trifecta. Pretty pissed yesterday that they kept hanging up on me are looking information. The warranty service with AMEX warranty service with AMEX: 1 the executive level should be from...

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